Foundation in Non-Technical Skills
In this section
Aims and Objectives
To enhance knowledge and understanding of non-technical skills and their impact on performance in the workplace.
- Recognising the effects of stress on performance
- Describing theories of human factors and non-technical skills
- Evaluating the impact of human factors and non-technical skills on safety and effective performance in the workplace.
Who we are
Aims of the course
Agenda and timings
Human factors and non-technical skills
What are human factors?
The importance of non-technical skills
Theory and model of communication
Styles of communication
Situation Awareness and Shared Situation Awareness
Definition of situation awareness and describe its application to improving safety
Contribution to incidents
Fixation errors and causes of poor situation awareness
Impact of shared situation awareness in teams
Tools to use to improve situation awareness and shared situation awareness
Model of decision making
Strategies for making decisions
Factors influencing decision making
Teamwork and Leadership
Theory and model of teamwork
Challenges to teamwork
Creating effective teams
Theory and model of leadership
Styles of leadership decision making
Effects of stressors on performance
Techniques for managing
What is the relevance of non-technical skills to your role?
How can you use the tools and techniques?
End of course assessment
An assessment comprising multiple choice questions will be completed under test conditions (i.e. an invigilator will be present; no access to reference materials; a pass mark of 80% must be achieved). A maximum of 20 minutes will be allowed to complete the assessment. The assessment will be marked on completion and the results provided before termination of the course. City & Guilds accredited course certificates will be issued if the successful pass mark is achieved.
Our aim is to improve efficiency within your work place. We deliberately keep our class sizes small as our training is fully interactive– no endless folders of notes, no clock watching. Our courses are based around you and the work you do every day, making them 100% relevant.