• Foundation in Non-Technical Skills

    Foundation in Non-Technical Skills

Venue
PFC Ltd Langstane House (2nd floor) 221-229 Union Street Aberdeen, AB11 6BQ
Telephone
01224 572210
Duration
1 day
Start/Finish
0900 – 1630
Pre-requisites
none
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Aims and Objectives

To enhance knowledge and understanding of non-technical skills and their impact on performance in the workplace.

  • Recognising the effects of stress on performance
  • Describing theories of human factors and non-technical skills
  • Evaluating the impact of human factors and non-technical skills on safety and effective performance in the workplace.

Programme Details

Introduction


Who we are

Aims of the course

Agenda and timings


Human factors and non-technical skills


What are human factors?

The importance of non-technical skills
Communication
Theory and model of communication

 

Styles of communication

Questioning
Situation Awareness and Shared Situation Awareness
Definition of situation awareness and describe its application to improving safety

Contribution to incidents

Fixation errors and causes of poor situation awareness

Impact of shared situation awareness in teams

Tools to use to improve situation awareness and shared situation awareness


Decision making


Model of decision making

Strategies for making decisions

Factors influencing decision making


Teamwork and Leadership


Theory and model of teamwork

Challenges to teamwork

Creating effective teams

Theory and model of leadership

Styles of leadership decision making


Stress management


Identifying stressors

Effects of stressors on performance

Techniques for managing


General discussion


What is the relevance of non-technical skills to your role?

How can you use the tools and techniques?


End of course assessment


An assessment comprising multiple choice questions will be completed under test conditions (i.e. an invigilator will be present; no access to reference materials; a pass mark of 80% must be achieved). A maximum of 20 minutes will be allowed to complete the assessment. The assessment will be marked on completion and the results provided before termination of the course.  City & Guilds accredited course certificates will be issued if the successful pass mark is achieved.

Price: £450.00

Course

Select a Date for 2019

There are currently no dates available

Company Information

Terms & Conditions

Summary

Results
  • Book Today

    Our aim is to improve efficiency within your work place. We deliberately keep our class sizes small as our training is fully interactive– no endless folders of notes, no clock watching. Our courses are based around you and the work you do every day, making them 100% relevant.

    How can we help?or01224 572210